Privacy Policy

Last Updated: December 2024

1. Introduction

ALEVOR ("we", "our", "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our AI SDR platform.

2. Information We Collect

Account Information:

Name and email address
Company name and role
Payment information (processed by Paddle)

Usage Data:

Actions performed in the platform
Credit usage and transaction history
Feature usage analytics

Integration Data:

Email content (for generating responses)
Calendar data (for scheduling)
CRM data (if connected)
Meeting recordings and transcripts

3. How We Use Your Information

To provide and improve the Service
To process payments and maintain your account
To generate AI-powered content and insights
To communicate service updates
To provide customer support

4. Data Security

We implement industry-standard security measures:

All data encrypted in transit (TLS 1.3) and at rest (AES-256)
OAuth 2.0 for third-party integrations (we never store your passwords)
Regular security audits and monitoring
Access controls and authentication

5. AI and Your Data

Important: Your data is NEVER used to train AI models. We use AI services (like Claude by Anthropic) to process your data in real-time, but your information is not retained by these services for training purposes.

6. Data Sharing

We do NOT sell your data. We only share data with:

Service Providers: Payment processors (Paddle), hosting providers, AI services
Legal Requirements: When required by law or to protect our rights
Your Integrations: CRMs and tools you explicitly connect

7. Data Retention

Account data: Retained while your account is active
Usage logs: Retained for 12 months
Meeting recordings: Retained for 90 days (configurable)
Deleted upon account closure (with 30-day grace period)

8. Your Rights (GDPR/CCPA)

You have the right to:

Access: Request a copy of your data
Rectification: Correct inaccurate data
Deletion: Request deletion of your data
Portability: Export your data
Objection: Opt-out of certain processing

To exercise these rights, contact privacy@alevor.website

9. Cookies

We use essential cookies for:

Authentication and session management
Security and fraud prevention
Basic analytics (no third-party tracking)

10. International Transfers

Your data may be processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place.

11. Children's Privacy

ALEVOR is not intended for users under 18. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy. We will notify you of significant changes via email or in-app notification.

13. Contact Us

For privacy questions or concerns:

Email: privacy@alevor.website