Refund Policy

Last Updated: January 2025

Service Provider: ALEVOR

Payment Processing: Paddle.com (Merchant of Record)

Website: alevor.ai

⚠️ Important Notice - Digital Content

ALEVOR credits/tokens are Digital Content. By completing your purchase, you expressly consent to immediate performance of this agreement and acknowledge that you will lose your right of withdrawal once credits have been used or added to your account.

1. Understanding Our Token-Based Service

ALEVOR operates on a credit/token system:

You purchase credits (tokens) which are added to your account
Credits are used to access AI-powered sales intelligence features
Credits are Digital Content as defined under applicable consumer laws
Once credits are used, they cannot be recovered or refunded

2. Right of Withdrawal (14-Day Cooling-Off Period)

If you are a consumer in the European Union, United Kingdom, or other jurisdictions with similar consumer protection laws:

Before Credits Are Used:

You have 14 days from the date of purchase to cancel and receive a full refund, provided that you have not used any credits.

Exception - When You Lose Your Right to Cancel:

Your right to cancel does NOT apply once you have:

Used any credits from your purchase
Started using any ALEVOR services with purchased credits
Had the benefit of the Digital Content in any way

This is in accordance with consumer protection laws regarding Digital Content that has been accessed or used.

3. Refund Eligibility

Scenario	Refund Available?
Within 14 days, NO credits used	✓ Full Refund
Within 14 days, some credits used	✗ No Refund (Digital Content consumed)
After 14 days, regardless of usage	✗ No Refund
Technical issues preventing service delivery	✓ Full Refund or Credit
Service not as described	✓ Case-by-case review

4. How to Request a Refund

To request a refund within the eligible period:

Email support@alevor.ai with subject line "Refund Request"
Include your account email address
Include your order/transaction ID
Confirm that you have not used any credits

Response Time: We will respond within 2 business days.

5. Refund Processing

Review Period: 1-3 business days to verify eligibility
Processing Time: 5-10 business days after approval
Payment Method: Refunds are issued via Paddle to your original payment method
Currency: Refunds are issued in the original currency of payment

6. Non-Refundable Situations

Refunds are NOT available for:

Used credits - Any credits that have been consumed for AI operations
Expired 14-day window - Requests made after 14 days from purchase
Promotional credits - Free or bonus credits received as promotions
Terms violations - Accounts terminated for violating our Terms of Service
Fraudulent activity - Any suspected fraud, abuse, or manipulation
Change of mind after use - Deciding you don't want the service after using credits

7. Technical Issues & Service Failures

If you experience technical issues that prevent you from using our service:

Contact us immediately at support@alevor.ai
We will investigate and resolve the issue
If we cannot deliver the service, you will receive a full refund or account credit
Credits may be restored for failed operations that consumed credits incorrectly

8. Subscription Cancellation

If you have a subscription plan:

You may cancel at any time to prevent future charges
Cancellation takes effect at the end of your current billing period
No refunds for partial subscription periods
Unused credits from the current period remain available until period end
To cancel, contact us at least 48 hours before your next billing date

9. Chargebacks

Please Contact Us First

We strongly encourage you to contact us before initiating a chargeback with your bank or payment provider. We are committed to resolving issues fairly and promptly.

Filing a chargeback without first contacting us may result in:

Immediate account suspension
Loss of all credits and data
Permanent ban from our services

10. Payment Processor

All payments are processed by Paddle.com as the Merchant of Record. This means:

Paddle handles all payment processing and refunds
Refund requests are subject to Paddle's terms and conditions
You may see "Paddle.com" on your bank or card statement
For payment-related inquiries, you may also contact Paddle directly

11. Consumer Rights

If you are a consumer, you benefit from mandatory provisions of consumer protection laws in your country of residence. Nothing in this policy affects your statutory rights regarding:

Products that are not as described
Products that are faulty or not fit for purpose
Your right to receive the service you paid for

12. Contact Us

For refund requests or questions about this policy:

Email: support@alevor.ai

Response Time: Within 2 business days

Payment Processor: Paddle.com - paddle.com

Our Commitment

At ALEVOR, we stand behind our service. If you haven't used any credits within 14 days of purchase, we'll provide a full refund - no questions asked. For any issues with our service, we're here to help and will work to find a fair solution.

© 2025 ALEVOR. All rights reserved. This refund policy is effective as of January 2025 and is subject to change. By making a purchase, you acknowledge that you have read and agree to this refund policy.