Refund Policy

Last Updated: December 2024

⚠️ IMPORTANT: ALL SALES ARE FINAL - NO REFUNDS

All credit purchases are non-refundable. Please read this policy carefully before making any purchase.

1. No Refund Policy

ALEVOR operates on a strict NO REFUND policy. Once credits are purchased, they are non-refundable under any circumstances, including but not limited to:

Unused credits
Partially used credits
Account closure or cancellation (voluntary or involuntary)
Dissatisfaction with the service
Change of mind
Technical issues on the user's end
Failure to use credits
Service downtime or maintenance
Any other reason whatsoever

2. Credit System

ALEVOR uses a pay-per-use credit system:

Credits are purchased in advance
Credits are deducted as you use AI agent services
Credits do not expire as long as your account remains active
Credits are non-transferable between accounts
Credits cannot be converted back to cash under any circumstances
No partial or full refunds will ever be issued

3. Account Closure

If you choose to close your account or if your account is terminated for any reason:

All remaining credits will be permanently forfeited
No refund, credit, or compensation will be issued
This applies regardless of the credit balance amount
This applies whether closure is voluntary or due to Terms violation

4. Terms of Service Violations

If your account is terminated due to violation of our Terms of Service:

All credits are immediately and permanently forfeited
No compensation of any kind will be provided

5. No Exceptions

This no-refund policy applies to:

All users regardless of account type
All credit packages regardless of size
All circumstances without exception
Solo users and team accounts equally

6. Billing Errors

In the rare case of a verified billing error (such as duplicate charges caused by our system):

We will investigate within 5 business days
If confirmed as our error, we will add equivalent credits to your account
No cash refunds will be issued even for billing errors
Contact support@alevor.website with proof

7. Free Trial Credits

Any promotional or free trial credits:

Are provided at our sole discretion
Have absolutely no cash value
Cannot be refunded, exchanged, or transferred
May be revoked at any time

8. Chargebacks & Disputes

Filing a chargeback or payment dispute with your bank/payment provider will result in:

Immediate and permanent account termination
Forfeiture of all credits and data
Being banned from future use of ALEVOR
Potential legal action to recover costs and damages

⚡ Before Purchasing:

We strongly encourage you to start with our free trial credits to test our services before committing to any purchase. By making a purchase, you explicitly acknowledge that you have read, understood, and unconditionally agreed to this No Refund Policy.

9. Acknowledgment

By purchasing credits on ALEVOR, you:

Acknowledge that all sales are final
Waive any right to request a refund
Accept full responsibility for your purchase decision
Agree that this policy is fair and reasonable

10. Contact

For billing questions (not refund requests):

Email: support@alevor.website

By using ALEVOR and purchasing credits, you confirm that you have read, understood, and agree to be bound by this No Refund Policy. This policy is effective immediately upon any purchase.